7 October 2024
Each month Enderby Medical Centre sends out a survey via text message to a selection of patients who have used the Practice within that month.
The September survey result are below:
We received 75 responses in total
| Answer | Number of Responses | Percentage of Responses |
| Very Good | 51 | 68% |
| Good | 15 | 20% |
| Neither Good Nor Poor | 4 | 5% |
| Poor | 5 | 7% |
| Very Poor | 0 | % |
Some of the comments provided were as follows:
- Both receptionists were very polite and helpful.
- Booked by GP seen on time. Very good staff.
- I experienced the usual calm and friendly approach by all the staff.
- Excellent and great experience as well good and polite.
- Efficient service and friendly staff.
- My appointment (booked 4weeks previously) was cancelled due to circumstances beyond your control
- Employ more than a couple of people who can take blood
As a practice we take on board all feedback and use it to review processes and improve the patient experience.