Thank You for Your Feedback on Our New Online Booking System
We would like to thank all our patients who took the time to share their thoughts on our new online booking system. Your feedback—both positive and constructive—is greatly appreciated and helps us improve the service we provide.
We’d like to address a few of the key points raised:
- Choosing a Clinician
Many patients expressed a desire to choose which clinician they see.
➤ You can now select from a list of clinicians best suited to your needs, based on the information you provide in the online questionnaire.
2. Adding More Information
Some patients requested the ability to include additional details in their requests.
➤ Patients aged 18 and over can now add free-text notes to their medical requests, allowing you to share more relevant information.
3. Support for Patients Without Online Access / or Who Are Unable to Complete the Form Themselves Due to Health Conditions etc.Concerns were raised about patients who don’t have access to a computer or smartphone, or who were unable to complete the form themselves due to health conditions.
➤ If you’re unable to use the online system, you can call the surgery. Our team will complete the questionnaire with you over the phone.
4. Same-Day Appointments
Some patients noted that same-day appointments seem less available.
➤ Previously, many same-day slots were used for non-urgent issues. The new system helps us triage requests based on clinical need. This means appointments are now allocated more appropriately—urgent cases are prioritised, while less urgent ones may be scheduled for a later date. We understand this may be frustrating, but it ensures those who need care most urgently are seen sooner.
5. Requesting Medications or Sick Notes
Some patients mentioned difficulty in ordering medications or requesting sick notes through Rapid Health.
➤ Rapid Health includes three main sections: Medical Requests, Questions and Admin Requests, and Self-Help Information.
Within the Questions and Admin Requests section, you can:
Ask a question
Request a doctor’s letter or report
Request an update on a referral
Request a sick note
Request test results
Request a prescription
Update your personal details
We welcome any feedback you have regarding the new appointment booking system.