7 November 2024
Each month Enderby Medical Centre sends out a survey via text message to a selection of patients who have used the Practice within that month.
The October survey result are below:
We received 316 responses in total
| Answer | Number of Responses | Percentage of Responses |
| Very Good | 274 | 87% |
| Good | 36 | 11.2% |
| Neither Good Nor Poor | 2 | 0.6% |
| Poor | 2 | 0.6% |
| Very Poor | 2 | 0.6% |
Some of the comments provided were as follows:
- Good when we were there but availability of appts like and appt was rescheduled.
- I was seen on time and the person who dealt with me was very pleasant.
- Receptionist always helpful. Consultation clear.
- Always a good experience here. All staff really friendly and efficient.
- All done very promptly, straight in straight out !
- The telephone appt was in depth and offered quick tests, very reassuring as this is my first time using any of the medical services
- Vaccination session well organised
- Only had a blood test appointment. The Doctor never turned up so I was waiting 30mins over my time have turned up 10 mins early. Then seen by another nurse.
- Can’t get an appointment. The online system does not work. Terrible practice
As a practice we take on board all feedback and use it to review processes and improve the patient experience.
We currently offer a variety of ways for patients to contact the practice for advice, such as:
- Via the phone – we have a call waiting option in which you select call waiting and you can hang up the phone, however you will not lose your place in the queue. Once you reach the front of the call queue the system will automatically call you back and connect you to one of our Patient Services Advisors.
- Via the NHS App – we offer a limited number of telephone consultations which are bookable via the NHS App. These are released at 6.30pm the night before.
- Via our ‘Contact Us’ button on our website homepage. This will allow you to complete a short questionnaire outlining your symptoms. It will then be reviewed by the surgery and passed on to the most appropriate service, such as a GP, Physician Associate, a First contact Physio or a local Clinical Pharmacist.
As a practice we are always looking at ways we can improve access and this topic is high on our agenda.
Last updated: 7 November 2024