5 December 2024
Results:
Each month Enderby Medical Centre sends out a survey via text message to a selection of patients who have used the Practice within that month.
The October survey result are below:
We received 194 responses in total
| Answer | Number of Responses | Percentage of Responses |
| Very Good | 163 | 84% |
| Good | 20 | 10% |
| Neither Good Nor Poor | 8 | 4% |
| Poor | 0 | 0% |
| Very Poor | 3 | 2% |
Some of the comments provided were as follows:
- The reception staff are lovely, always helpful and polite.
- The staff are amazing! They are all so friendly and welcoming, never have an issue getting an appointment. Thank you for being so lovely
- The receptionist tried really hard to get me an appointment, taking my details to go and check if the newer nurse could complete my depo injection, and called me back with a same-day appointment. Saved me playing roulette to try and call back the next day. The nurse I saw was also very informative regarding a specific request I had about earlier appointments due to moving country in January. She advised me on how best to get what I need and was a pleasure to speak to. Appointment was about 20 mins late but things happen and it didn’t cause me a problem.
- I find this doctor really listens to your problem and acts upon it. Very satisfied with this appointment.
- Easy to book, good service, good engagement with vaccinator.
- I’ve used the surgery for over 30 years and the service and staff are fabulous
- Had to leave before my appointment because it was so late. I had to collect my grandson from school so couldn’t wait any longer
- Went un with 2 health issues and was told by the practice nurse could only deal with one, as they was running behind time
Practice response:
Thank you to all our patients who provided feedback for the practice. We truly value each piece of feedback and use it to review our processes and enhance the patient experience.
Our clinicians always strive to keep appointments on schedule. However, there are times when emergencies or urgent matters require additional time.
Where possible, our clinicians will try to respond to all your concerns. However, there may be occasions when they have to prioritise these and request you book another appointment to discuss some of them further.
We understand this may cause some inconvenience, and we sincerely apologise for that. Your patience and understanding in these situations are greatly appreciated.
Last updated: 5 December 2024